AI & SUPPORT TECH

Resolv

Build support agents that ship with your product — fast, secure, measurable.

Resolv turns your FAQs, docs, and operational knowledge into AI agents you can manage from one console. Sync content, monitor performance, and improve answers using feedback and analytics. Designed for product teams who care about speed, accuracy, and trust.

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Overview

Deploy AI agents across LINE and your web channels without writing a single line of code. Resolv connects to your existing knowledge sources — Notion, Zendesk, Google Docs, and more — and keeps answers in sync as your docs change.

Every answer comes with a confidence score, so you know exactly when to escalate. Use the Chat Simulator to test any conversation before it goes live — zero traffic, full visibility into vector scores, latency, and tokens.

From visitor segments to concierge context, Resolv personalizes responses at scale. Set rules for different customer types, configure fallback behaviors, and monitor everything from a single dashboard.

Features

What it does.

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Structured FAQ Agents

Deploy conversational AI agents powered by curated Q&A pairs, not messy document parsing. Get consistent, accurate responses across LINE, Web Chat, and REST APIs.

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Multi-Channel Deployment

Configure LINE Official Accounts directly in the admin panel. Integrate with your app via REST APIs. Deploy web chat widgets. All from one unified platform.

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Webhook Sync & API Ingestion

Keep FAQs up-to-date automatically. Sync from your CMS, ticketing system, or knowledge base using webhooks. Bulk upload via API. No manual copying required.

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RAG-Backed Accuracy

Powered by Retrieval-Augmented Generation (RAG) + LLM technology for reliable, context-aware responses grounded in your structured knowledge base.

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Analytics & Insights

Track confidence scores, identify knowledge gaps, measure escalation rates. See which FAQs get hit most often and where users need more help.

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Enterprise RBAC

Role-based access control with full audit trails. Manage user permissions, track changes, and maintain compliance with enterprise-grade security.

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Multi-Tenant Architecture

Complete tenant isolation with separate data, agents, and channels per tenant. Scale from single deployment to enterprise multi-org setups.

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LINE Integration

Connect LINE Official Accounts directly in the admin panel. Deploy AI agents to one of Asia's most popular messaging platforms with zero code.

Use Cases

How it gets used.

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Customer Support Automation

A SaaS company deploys Resolv agents across their website, mobile app, and LINE channel. Customers get instant answers to common questions 24/7, while the support team focuses on complex issues. Analytics show 70% of queries are resolved without human escalation.

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Knowledge Base Synchronization

An e-commerce platform integrates Resolv with their Strapi CMS using webhooks. When product FAQs are updated in Strapi, changes automatically sync to all AI agents across channels. No manual updates, no version mismatches.

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LINE Official Account Deployment

A retail brand launches an AI-powered LINE bot for customer inquiries. Using Resolv's admin panel, they configure their LINE Official Account, upload FAQs, and go live in under an hour. Customers in Japan, Thailand, and Taiwan get instant responses in their local language.

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Multi-Tenant SaaS Platform

A customer service platform white-labels Resolv for their enterprise clients. Each client gets isolated tenant space with their own FAQs, agents, channels, and analytics. RBAC ensures proper access control across all organizations.

Screenshots

Ready to deploy Resolv?

Speak with our team about integrating Resolv into your expansion strategy.

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